PRIVACY POLICY
SOUTH AFRICAN ZEST
Last updated: September 23, 2026
South African Zest respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, store and protect personal information when you visit our website, contact us, shop with us, subscribe to our communications, or otherwise interact with South African Zest.
South African Zest is based in Torpoint, Cornwall, and provides South African food, products and café services to customers in the UK. We process personal information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018, as amended where applicable.
1. Information We Collect
We may collect and process the following types of personal information:
Information you provide to us: This may include your name, email address, telephone
number, billing and delivery address, and other information you provide when placing an
order, contacting us, subscribing to our communications, making an inquiry or otherwise
interacting with us.
Order and transaction information: When you purchase products or services from us, we
may collect information relating to your order, including the products purchased, delivery
details and transaction information. Payment card details may be processed securely by
our payment providers rather than being stored directly by us.
Website and technical information: When you use our website, certain technical
information may be collected automatically, such as your IP address, browser type, device
information and information about how you interact with our website.
Marketing and communications information: If you subscribe to our newsletter or other
marketing communications, we may collect your contact details and information about
your communication preferences.
We only collect personal information that is relevant and necessary for the purposes for
which we use it.
2. How We Use Your Personal Information
We may use your personal information for the following purposes:
- To process and fulfil your orders, including arranging delivery.
- To communicate with you about your orders, enquiries or requests.
- To provide customer support and respond to questions.
- To manage payments and transactions.
- To operate, maintain and improve our website, online shop and services.
- To send marketing communications where you have given consent or where we are
otherwise permitted to do so by law.
- To send information about new products, news, offers and other updates where
appropriate.
- To maintain the security of our website, systems and customers.
- To comply with legal and regulatory obligations.
- To establish, exercise or defend our legal rights where necessary.
We will only use your personal information where we have a lawful basis to do so.
Depending on the circumstances, this may include fulfilling a contract with you,
complying with a legal obligation, pursuing our legitimate interests, or obtaining your
consent.
3. How We Share Your Personal Information
We may share personal information with trusted third parties where this is necessary to
operate our business and provide our services. This may include:
- Payment providers that securely process payments.
- Delivery and courier providers where necessary to fulfil an order.
- Website, hosting, e-commerce and technology service providers that help us operate
our website and online shop.
- Professional advisers, such as accountants, insurers or legal advisers, where necessary.
- Government authorities, regulators, law enforcement or other organizations where we
are legally required to do so.
We expect third parties that process personal information on our behalf to handle that
information securely and only for the purposes for which it has been provided.
We do not sell your personal information to third parties.
4. How We Protect Your Personal Information
We take reasonable and appropriate measures to protect personal information against
accidental loss, misuse, unauthorized access, alteration or disclosure.
We limit access to personal information to people and organizations that need it to
perform their role or provide services to us.
We also take appropriate technical and organizational measures to help protect the
information we hold. However, no method of transmitting or storing information online can
be guaranteed to be completely secure.
If we become aware of a personal data breach that is required to be reported under
applicable data protection law, we will take the appropriate steps to investigate, manage
and report the breach where required.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to help the website function,
improve your experience and understand how visitors use our website.
Some cookies may be necessary for the website and online shop to operate correctly.
Other cookies, such as analytics or advertising cookies, may require your consent before
they are used.
Where required by law, we will ask for your consent before placing non-essential cookies
on your device. You can manage or withdraw your cookie preferences through the cookie
settings available on our website.
You can also adjust your browser settings to block or delete cookies. However, doing so
may affect how some parts of our website function.
6. Your Data Protection Rights
Under UK data protection law, you may have several rights in relation to your personal
information, depending on the circumstances. These may include:
- The right to be informed about how we use your personal information.
- The right of access to the personal information we hold about you.
- The right to rectification of inaccurate or incomplete personal information.
- The right to erasure of your personal information in certain circumstances.
- The right to restrict processing of your personal information in certain circumstances.
- The right to data portability in certain circumstances.
- The right to object to certain uses of your personal information, including direct
marketing.
- Rights relating to automated decision-making and profiling, where applicable.
Where we rely on your consent to process your personal information, you can withdraw
that consent at any time. Withdrawing consent does not affect the lawfulness of
processing carried out before you withdrew your consent.
To exercise any of your rights, please contact us using the details provided in the Contact
Us section of this Privacy Notice.
You also have the right to complain to the UK's data protection regulator, the Information
Commissioner's Office (ICO), if you believe your personal information has been handled
unlawfully or your data protection rights have not been respected.
7. How to Contact Us About Privacy
If you have any questions about this Privacy Notice, would like to exercise your data
protection rights, or have any concerns about how we handle your personal information,
please contact us.
South African Zest
Rear 7–8 Fore Street
Torpoint
Cornwall
PL11 2AA
Email: info@southafricanzest.com
Telephone: 07386546532
Privacy contact: info@southafricanzest.com
We will respond to privacy and data protection requests within the timeframe required by
applicable data protection law.
8. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our business,
website, services, technology or applicable data protection requirements.
When we make changes, we will update the “Last updated” date at the top of this Privacy
Notice. We encourage you to review this page periodically to stay informed about how we
handle your personal information.
The latest version of this Privacy Notice will always be published on our website.
9. How Long We Keep Your Personal Information
We keep personal information only for as long as necessary for the purposes for which it
was collected, including to fulfil our legal, accounting and reporting requirements.
The length of time we keep personal information depends on the type of information and
why we need it. For example, information relating to orders and transactions may need to
be retained for longer than information provided for a general enquiry.
When personal information is no longer required, we will securely delete it or anonymize it
where appropriate.
The specific retention periods used by South African Zest will be confirmed and reflected
in this Privacy Notice before publication.