SHIPPING & RETURNS
SOUTH AFRICAN ZEST
Last updated: September 23, 2026
1. Delivery Area
We currently offer delivery across the UK Nationwide.
There are no planned delivery-area exclusions at this time.
2. Delivery Times
Orders are expected to be delivered within 3–6 working days.
Delivery times are estimates and may occasionally be affected by circumstances outside
our control, including courier delays or other delivery issues.
We will provide customers with any relevant delivery information available to us at the
time of dispatch.
3. Delivery Provider
Orders will be sent using Royal Mail.
The available delivery service and any applicable delivery charge will be shown to the
customer during the ordering process.
4. Delivery Charges
Orders over £70 will qualify for free delivery.
The applicable delivery charge for orders below the free-delivery threshold will be
confirmed and displayed upon check-out of their purchase.
5. Collection from South African Zest
Customers may collect eligible online orders from South African Zest in Torpoint.
Collection arrangements, including when an order is ready for collection and any
identification or order information required, will be confirmed to the customer when
collection is available.
Collection times will be between operating hours, any orders collected after hours will
need to be arranged strictly with management or you will need to collect the following
day if unable to collect in the given timeslots.
6. Returns and Refunds
South African Zest will provide returns and refunds in accordance with applicable UK
consumer law.
Customers should contact us as soon as possible if they receive an item that is faulty,
damaged, incorrect or not as described.
For online purchases, consumers may have a legal right to cancel within a specified
period, subject to legal exceptions. Certain goods, including goods that are liable to
deteriorate or expire rapidly, may be excluded from change-of-mind cancellation rights.
Nothing in this policy is intended to limit or exclude any consumer rights that cannot
legally be limited or excluded.
7. Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged or incorrect, please contact us using the details below
as soon as possible and provide your order details and, where appropriate, photographs
of the issue.
We will assess the issue and provide the appropriate remedy in accordance with
applicable consumer law.
8. Food and Perishable Products
Some food products may be perishable or liable to deteriorate or expire rapidly. These
products may be subject to different cancellation and return rules under UK consumer
law.
Customers should contact us promptly if a food product arrives damaged, faulty, spoiled
or otherwise not as described.
9. Exchanges
Any exchange offered by South African Zest will be subject to the nature and condition of
the product and applicable consumer rights.
10. How to Contact Us
If you have a question about delivery, collection, a return or a refund, please contact us:
South African Zest
Rear 7–8 Fore Street
Torpoint
Cornwall
PL11 2AA
Email: info@southafricanzest.com
Telephone: 07386546532